FAQ
Currently, we do not offer international shipping. Our services are limited to domestic orders within the United States. We understand the interest from international customers and may expand our shipping capabilities to serve a broader audience in the future.
Do you provide International delivery?
All Sales are Final. No exchanges or returns except in the event of receipt of the incorrect product. Refund will be processed upon Pastime Heroes receipt of the returned product. Product must be received by Pastime Heroes in the same condition as it was packed in our warehouse. Refund processing times vary depending upon your banking institution.
What is your returns policy?
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
How do I return an item?
Check Your Shipment Confirmation: Refer to the shipment confirmation email you received from us. This email typically includes a tracking number and information about the courier responsible for your package.
How do I track my order?
At the moment, we determine the most suitable courier based on factors such as the type of items being shipped, and delivery speed. We use USPS to ensure reliable and efficient delivery.