Welcome to the Pastime Heroes! Your satisfaction is our top priority, and our dedicated team is here to assist you with any questions, concerns, or inquiries you may have. Below, you'll find information on how to reach us, our support hours, and the various ways we can help you.

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Customer Support Email:

For general inquiries, order-related questions, or assistance, please email our Customer Support team at pastimeheroes@gmail.com. We strive to respond to all emails within 24 hours during our business days.

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All sales are final. For information about returns and shipping click here.

At Pastime Heroes, we are committed to ensuring the privacy and safety of our users. This Privacy and Safety page outlines our practices regarding the collection, use, and protection of your personal information. Please take a moment to review this information to understand how we handle your data.

Information We Collect:

Personal Information:

• When you create an account, place an order, or subscribe to our newsletter, we may collect personal information such as your name, email address, shipping address.

Usage Information:

• We gather information about how you interact with our website, including pages visited, products viewed, and your browsing behavior. This helps us enhance your user experience and improve our services.

How We Use Your Information:

• Order Processing: We use your personal information to process and fulfill your orders, including shipping and payment processing.

• Communication: We may contact you regarding your orders, updates, and promotional offers. You can opt-out of promotional communications at any time.

• Website Improvement: Analyzing usage data helps us enhance our website, tailor content to your preferences, and optimize your overall experience.

Data Security:

• We employ industry-standard security measures to protect your personal information. This includes secure socket layer (SSL) technology for encrypted communication during transactions.

• Your payment information is securely handled through trusted payment gateways, and we do not store sensitive payment details on our servers.

Third-Party Services:

• We may use third-party services for analytics, marketing, and other functionalities. These services may have their own privacy policies, and we encourage you to review them.

Cookies and Tracking:

• We use cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.